ZOHO Desk
Empowering Support Teams.
With smart automation for faster, happier resolutions.
Zoho Desk is a cloud-based helpdesk tool that centralizes customer support operations. It automates ticket handling, streamlines workflows, and provides real-time insights to boost agent efficiency and resolution speed, helping businesses deliver faster, more personalized, and consistent customer service.
Omnichannel
Support
All tickets from multiple channels in one place.
Automation & AI
Assistance
Auto-assign tasks and get AI resolution suggestions.
SLA & Escalation Management
Ensure timely responses with alerts and escalations.
Custom Workflows & Blueprints
Standardize processes with tailored workflows.
Real Time
Collaboration
Agents collaborate internally for faster fixes.
Analytics &
Reporting
Track performance with dashboards and reports.
Pain Points:
- Drowning in Tickets.
- Lost in Customer Chaos
- Knowledge Gaps & Inexperienced Agents
- Repetitive, Simpler Ticket Overload
How Zoho Desk Solves This:
- Automates ticket prioritization and assignment for manageable workload.
- Unifies all channels for complete customer interaction visibility.
- AI-powered suggestions guide agents with accurate solutions.
- Self-service portal reduces routine ticket volume significantly.
Our Services
From discovery to deployment, we tailor, implement, and optimize best out of Zoho Desk.
Consulting
Just getting started or unsure where to begin? Talk to our experts— they will assist you in optimizing workflows, identifying gaps, and creating a strategic roadmap to boost your business efficiency.
Implementation
“We don’t just set it up”, we install, configure, migrate, and provide personalized training to help customers confidently navigate every business challenge.
Customization
Your support processes are unique, and your helpdesk should be too. We customize Zoho Desk’s ticketing workflows, fields, dashboards, and layouts to perfectly fit your specific customer support and service management needs.
Integration
“Unlock the true power of your Zoho tools” by connecting them with leading IT helpdesk ticketing applications like Freshdesk, Zendesk,etc, creating seamless, end-to-end workflows with faster turnaround times.”
Automation
“Say no to manual tasks.”, We automate your daily operations with Zoho by handling follow-ups, email reminders, e-signatures, and payment workflows—to save you time and boost efficiency.
Migration
Move your data confidently to Zoho with our secure migration services. Your records will be moved safely and efficiently with no data loss and minimum downtime.
Why Us?
At Eagle, we streamline sales, cut manual work, and boost your team’s growth.
Proven Track Record
30+ years of delivering IT and business solutions to diverse industries.
24/7 Global IT Support
Round-the-clock expert IT support ensuring seamless business operations worldwide, anytime.
Strategic Growth Partner
Empowering growth with smart automation, cost savings, risk reduction, and scalable success.
Serving Multiple Sectors
Trusted partner for diverse industries delivering innovation, security, and reliable business solutions.
Access Project Requirement
Consult with our team and share your expectations. We will analyze them and show how Zoho fits your needs.
Solution Designing & Planning
Our expert team will assess your requirements and design a solution that fits your needs, maximizing benefits while reducing costs.
Assign you the dedicated team
We’ll match your requirements with the right developer from our talent pool to ensure your project’s success.
Implementation of the Project
Our developer will analyze your existing setup, evaluate complex cloud solutions, and deliver the best Zoho implementation seamlessly.
Quality Assurance & Testing
Once development is complete, we will conduct QA tests to ensure top quality and provide ongoing after-sales support.
Zoho Desk Subscription Plans
* Annual subscription per user per month. Implementation charges extra.
Let’s Build Together
Talk to us
or
Call us at +91-9667088955