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Cancellation & Refund

If the buyer has made a genuine error in ordering the required product, they may raise a request to the sales department, requesting change in the product ordered. Eagle reserves the right to accept or refuse such cancellation requests. The differential amount of the exchanged product shall be charged extra or refunded, as may be the case.
Requests for cancellation or changes on the ordered product, will not be entertained if the Supply Order has already been processed, or the merchandise has been processed and/or shipped to the buyer.
In cases deemed appropriate by Eagle, if the ordered product has not been processed or shipped, Eagle may consider the reasons provided by the buyer and upon acceptance, may refund the amount. An order cancellation fee of the equivalent of 20% of the base order value shall be deducted from any such case towards this adjustment by Eagle.